cancel
Showing results for 
Search instead for 
Did you mean: 

Online chat doesn't work - no email support?

volresource
Newbie
Posts: 2
Registered: 16-07-2015

Online chat doesn't work - no email support?

Hi
Its been a while since I tried to contact support, I'm sure there used to be an email option! Is there any online option other than 'chat'? I keep on getting "Chat key cookie does not match visitor chat key", even if I switch on full cookie support (usually restricted in my Firefox browser).
PS I'm having a DNS look-up issue - every hour for 10 minutes. This has been happening on and off for months, only way out seems to be switching off router for well over 10 mins (to get a fresh connection?).
4 REPLIES
sjptd
Grafter
Posts: 477
Thanks: 2
Registered: 01-09-2014

Re: Online chat doesn't work - no email support?

Chat can fail because of plugins such as ad-blockers.  Try either turning off all plugins, or using another browser (just for the chat) which you probably won't have configured so will be using 'native' without plugins.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Online chat doesn't work - no email support?

^^ Beat me to saying this.
Hi volresource,
I see that a fault ticket has been raised on your account. Is this what your issue is regarding?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Highlighted
Community Veteran
Posts: 17,656
Thanks: 1,559
Fixes: 18
Registered: 06-11-2007

Re: Online chat doesn't work - no email support?

@MattyC,....... and ... sjptk

You might find this thread......  http://community.plus.net/forum/index.php/topic,141338.0.html
enlightening, on the subject of how to get "Live Chat" working......  a key point to remember is when you have "messed" with your blocker, to "reload the page"  to make it work.... !..
The thread is a "bit long winded", but ........ Give it some time,....... and it gets there..........    Roll eyes
volresource
Newbie
Posts: 2
Registered: 16-07-2015

Re: Online chat doesn't work - no email support?

Thanks shutter for that forum link - I had found and started reading the thread but gave up. Looks like Ghostery could be the issue - I've never come across a site it blocked and forgot it could do so!
MattyC - good to know that a fault ticket had been raised. Using the broadband troubleshooter earlier had come up with an error message and no ticket notification received. I'll go over and add the actual issue to the ticket now.