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Nuisance calls

davemch
Newbie
Posts: 1
Registered: 18-10-2013

Nuisance calls

Plusnet bangs on about how great it is to its customers in all its TV adverts. Well, how about backing that promise up by doing what I believe should be a mandatory service provided by ALL phone companies and allow us to BLOCK unwanted calls at no additional charge. I violently object to having to pay anything to stop these scum from pestering me. It is adding insult to injury to charge your customers £4 a month for this. Phone companies need to start taking some sort of responsibility to protect their customers from this blight. I have received 6 of these stupid calls this afternoon alone, which is what has driven me to raise this topic.  So how about it Plusnet? Are you REALLY as concerned about your customers as you keep telling us? Prove to me that you are, please.
25 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: Nuisance calls

Hey there,
The reason they're unable to provide this service for free, is because there is cost at wholesale level. Companies have to make their money somewhere, if they don't make money, they simply won't exist anymore.
Also, part of having a telephone line, much like an email address, sadly involves receiving unwanted contact (Sure there are spam filters for email, but you can't ever stop ALL spam)
At the end of the day, do what I do, use your mobile phone and don't use the landline, after all, a good majority of the population just use their landline for internet anyway.
Cheers,
Matt
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Nuisance calls

Most telco companies charge for the call blocking / anonymous call stuff but you have plenty of restrictions.
If you bargain maybe £2-£3 a month then you're talking £24-£36 a year. A one off call screening / blocking phone will cost you £30-£40 as a one off payment and is far more flexible in operation than a line controlled blocker.
http://www.cordless-phones.uk.com/cordless-phones/cordlessphones-answering-machine/bt-6500-dect-phon...
Oh and you can use it as a phone and answering machine too  Grin
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Nuisance calls

Hmm, you forgot to add the cost of CLID...
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Nuisance calls

Oops - true although I read somewhere that BT are going to start charging their own customers for CLID soon.
MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Nuisance calls

A good start would be to stop callers withholding their number.
Community Veteran
Posts: 6,314
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Nuisance calls

The best start would be to get international caller ID working on BT systems, it works on UK mobile networks so why do BT residential landlines just show 'International'?
Call me 'w23'
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MrT
Grafter
Posts: 379
Registered: 30-06-2010

Re: Nuisance calls

@w23 I agree that would also help. Don't know how you would get the Spanish boiler houses to display their number. Perhaps a pan-Europe law might help.  Undecided
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Nuisance calls

Quote from: w23
why do BT residential landlines just show 'International'?

This might be of interest:
http://www.publications.parliament.uk/pa/cm201314/cmselect/cmcumeds/writev/636-i/ntc008.htm
Quote
Displaying the number of calls from abroad
19. From autumn 2013 customers will, if required, in addition to the wording INTL, start to see the CLI of calls from abroad. Our plan is, as exchanges are upgraded, to roll out this facility to all customers by autumn 2014. This network development will allow customers to screen their calls more easily and recognise the numbers of friends and family calling from abroad. It will also readily provide CLI /data to help customers report their calls to the regulators.
198kHz
Aspiring Champion
Posts: 3,487
Thanks: 421
Fixes: 11
Registered: 30-07-2008

Re: Nuisance calls

Not before time. Thanks for the info Andy.  Smiley
Remember you are unique - just like everyone else
newagetraveller
Aspiring Pro
Posts: 446
Thanks: 53
Registered: 03-08-2012

Re: Nuisance calls

In the interim, pay for caller display and zap them with one of these http://www.amazon.co.uk/Nintendo-W5769-Sound-Machine-18486/dp/B002ICWDIK/ref=sr_1_1?s=kids&ie=UTF8&q...
I've not had any repeat nuisance calls after they've been subjected to a loud "fart" etc,! I don't use it immediately but wait until they've launched into the script. In fact, if it's by the 'phone (mine is), caller display isn't that necessary. I have a Monty Python version too.
Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Nuisance calls

I've given my stepson full permission to be as abusive as he wants to anyone ignoring the fact that I'm on the TPS register.
He came back from school the other day saying he'd managed to wind up a PPI spammer calling his new mobile phone and strung them along for 10 minutes  Grin
maxjam
Dabbler
Posts: 13
Registered: 15-10-2013

Re: Nuisance calls

Quote from: picbits
I've given my stepson full permission to be as abusive as he wants to anyone ignoring the fact that I'm on the TPS register.

I'm an older guy and i'm also disabled and quite honestly i've been taking this action for a long time now....I get more than a bit twitchy having to literally drag myself to the phone only to listen to nonsense.....and I don't care who gets offended by my language......if you don't want to be offended then don't pester me with irritating phone calls. simple really...Colin
Luzern
Seasoned Pro
Posts: 3,381
Thanks: 351
Fixes: 3
Registered: 31-07-2007

Re: Nuisance calls

Quote from: newagetraveller
In the interim, pay for caller display and zap them with one of these http://www.amazon.co.uk/Nintendo-W5769-Sound-Machine-18486/dp/B002ICWDIK/ref=sr_1_1?s=kids&ie=UTF8&q...
I've not had any repeat nuisance calls after they've been subjected to a loud "fart" etc,! I don't use it immediately but wait until they've launched into the script. In fact, if it's by the 'phone (mine is), caller display isn't that necessary. I have a Monty Python version too.
Fun idea provided the call is live and not a pre-recorded spew. They're unteachable.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Moderator
Moderator
Posts: 26,958
Thanks: 1,756
Fixes: 135
Registered: 14-04-2007

Re: Nuisance calls

Not far from where I live is a large call centre and whenever I pass there are usually a number of people in their late teens entering or leaving the building.
I'm thinking that this is the only job a lot of these young people, fresh from school can get....most weeks there are vacancies.
So although on the one hand I detest cold calls, on the other I feel sorry for these people who just want to earn a living.

Customer and Forum Moderator.