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Awful service from plusnet

Awelsh79
Newbie
Posts: 2
Registered: 23-10-2013

Awful service from plusnet

Old provider has disconnected me, plusnet have not set my broadband up as promised (apparently I wouldn't notice the switchover). I work from home and can't do any work. 15 minute wait on the phone line which is being charged to my mobile as my phone line is disconnected.
Have I made the wrong decision in switchingHuh?
5 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Awful service from plusnet

Are you calling the 0800 or the 0345 number - 0345 is included in mobile call plans.
If you are migrating your old supplier should not have disconnected you until they received confirmation that the switch had completed - unless of course you made the mistake of telling them you were cancelling the account on a specific date!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Awelsh79
Newbie
Posts: 2
Registered: 23-10-2013

Re: Awful service from plusnet

Ok. Thanks. Will try that number. Plusnet advised switchover would be seamless. It's not!
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Awful service from plusnet

Do you know why your old provider cut you off?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Awful service from plusnet

Hi Awelsh79,
Sorry to see that you're without service, I can see that your broadband is due to go active with us today and I'll keep an eye on this so your account is active as soon as the order completes.
Any transfers are normally seamless although there can be instances where there is a couple of hours downtime, this can be down to your old provider disconnecting you early or your new order being delayed, the latter not being the case here.
I'll update you as soon as your active.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Awful service from plusnet

I can see Daniel has been in-touch with an update.
Hopefully you'll be connected shortly.