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Enough is enough

cbmonkey
Grafter
Posts: 66
Registered: ‎16-06-2015

Re: Enough is enough

Hello?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Enough is enough

The good news is the orders now in the right state so I can expedite it.
I'm trying to get it done for tomorrow so I should have a confirmation shortly.
After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cbmonkey
Grafter
Posts: 66
Registered: ‎16-06-2015

Re: Enough is enough

Hi Matthew,
By done do you mean a date for it to go live or it will be possibly live tomorrow?.
Before reading your reply I was on the phone to PN. The rep who answered told me that he has a date showing on his system of the 22nd of July?.
dick:quote
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Enough is enough

The date for the 22nd was the standard one.
I've had confirmation the expedite has been accepted and a engineer should be going to the cabinet tomorrow afternoon.
Have you received the Openreach modem?
After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cbmonkey
Grafter
Posts: 66
Registered: ‎16-06-2015

Re: Enough is enough

Just got back in from work.
Yes the router has arrived (unopened yet). Will it not be the same as my previous?.
Also, can the bt engineer have a note to drop in a vdsl2 faceplate?.
I will install it but do not fancy paying 15-16 quid for one
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Enough is enough

No it'll be the Openreach modem which you need to connect the router to.
I've provided a guide below
http://community.plus.net/modem/
The engineer will be working at the cabinet and won't visit the property I'm afraid so we wouldn't be able to request that.
After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team