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Good and Bad

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Good and Bad

Just had fibre installed with a very good BT engineer
All working but a screw up
Ordered 80/20 from Plusnet - so what did Plusnet order on BT 40/2  Crazy Crazy
Plusnet profile still at 3.5 despite being advised the the account change had happened
Tried live chat and it will be sorted one the order completes
Grumble - the only modems the engineer had are ecl
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,661
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Registered: 05-04-2007

Re: Good and Bad

Angry Angry
Sorry Jim.
I'll go and place a modify to sort the wholesale side out and I'll bump your profile here.
Someone else already has the modify in hand once the order shows as complete.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 6,633
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Registered: 30-07-2007

Re: Good and Bad

Quote
Grumble - the only modems the engineer had are ecl
Thought you'd bought a Billion 8800NL ?
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Good and Bad

I know Chris
I was complaining about the screw up but giving good feedback on the Chat engineer
Billion arriving tomorrow
Line test result from the engineer 48/10 approx
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Good and Bad

Just to add - I can now watch BBC iPlayer in HD without buffering
Moderator
Moderator
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Re: Good and Bad

Quote from: Oldjim
Just had fibre installed

Smiley

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Veteran
Posts: 6,313
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Registered: 08-01-2008

Re: Good and Bad

Quote from: Oldjim
Just to add - I can now watch BBC iPlayer in HD without buffering

Now you have Fibre, you should be able to watch iPlayer on several devices at once without buffering.  Enjoy!   Smiley Wink
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: Good and Bad

I have fibre 73/17 and I GET BUFFERING  Sad
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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x47c
Grafter
Posts: 878
Registered: 14-08-2009

Re: Good and Bad

I have recently been using a Gigalcear FTTP connection on their 100/100 service
This is a full symmetrical 100Mbps upload and download - and indeed this is what you get 24/7
For a representative speed test one has to use Netherlands based servers as UK ones cannot handle tests of 100Mbps upload capacity
Typical ping times to google are 5ms.
Anyway:
I have also seen buffering on iplayer - at which point I rapidly switched to a new browser tab and ran a speed check  and got the usual 100Mbps up and down.
This pretty well confirmed that the buffering was due to iplayer and its immediate network in the BBC being unable to supply the data at the required speed rate rather than any general web slow down or gigalcear's network being overloaded causing the buffering.
So any buffering you are seeing is not necessarily plusnet/BT's fault!
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: Good and Bad

Thanks for the info x47c  Wink
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .