End of contract

[#1]

Plusnet do not remind customers when their contracts end.  They say you are told at the beginning and are supposed to remember.  This is a cynical practice.  How hard would it be to produce an automated reminder?  I tried to call but as always I was told that due to heavy demand there was a long wait. Ironically, Sales answer the phone straight away.

[#2]

@coombe47 While I agree that shouldn't be hard for PN to send you a reminder, I always put myself a reminder (sticky note) on my computer for anything which has a contract end date - like power. insurance, railcard &c, although the three I have quoted send tou a reminder anyway.

[#3]

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@coombe47 wrote:

How hard would it be to produce an automated reminder?

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How hard is it to log into the Plusnet Member Centre and check the account summary for yourself ? 

[#4]

As in see here: https://www.plus.net/my.html?action=mydetails

[#5]

Actually account summary only shows start date , not end date ,, thought you had to go through product change to see end date ?

[#6]

@rongtw What you say is true, but surely when you take out the contract, you make note of its length - I certainly do.

[#7]

@jab1 yes But Plusnet dont make it easy to find , as stated it should be on the my account details

[#8]

Sorry to hear that @coombe47

If you want we can arrange a call back to renew your contract.

Feel free to send me a PM with the best contact number and time.

[#9]

I received an email about a month before my contract ended, and others have stated here that they've had phone calls (depending on what contact preferences you've chosen I suppose).  If you have chosen not to be contacted, you presumably won't be.

[#10]

Thanks for getting back to me about renewing my contract.  I'm around today on [Removed].  Neil

Moderator's note by Adie (Dvorak) personal info removed as it's a public forum

[#11]

I've passed your details to my sales colleagues to call you back.