End of contract
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End of contract
07-12-2017 9:49 AM
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Plusnet do not remind customers when their contracts end. They say you are told at the beginning and are supposed to remember. This is a cynical practice. How hard would it be to produce an automated reminder? I tried to call but as always I was told that due to heavy demand there was a long wait. Ironically, Sales answer the phone straight away.
Re: End of contract
07-12-2017 10:44 AM
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@coombe47 While I agree that shouldn't be hard for PN to send you a reminder, I always put myself a reminder (sticky note) on my computer for anything which has a contract end date - like power. insurance, railcard &c, although the three I have quoted send tou a reminder anyway.
Re: End of contract
07-12-2017 10:52 AM
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@coombe47 wrote:
How hard would it be to produce an automated reminder?
How hard is it to log into the Plusnet Member Centre and check the account summary for yourself ?
Re: End of contract
07-12-2017 11:10 AM
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As in see here: https://www.plus.net/my.html?action=mydetails
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: End of contract
07-12-2017 12:15 PM
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Actually account summary only shows start date , not end date ,, thought you had to go through product change to see end date ?
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: End of contract
07-12-2017 12:21 PM
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@rongtw What you say is true, but surely when you take out the contract, you make note of its length - I certainly do.
Re: End of contract
07-12-2017 1:00 PM
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@jab1 yes But Plusnet dont make it easy to find , as stated it should be on the my account details
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: End of contract
07-12-2017 4:36 PM
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Sorry to hear that @coombe47
If you want we can arrange a call back to renew your contract.
Feel free to send me a PM with the best contact number and time.
Re: End of contract
08-12-2017 3:29 AM
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I received an email about a month before my contract ended, and others have stated here that they've had phone calls (depending on what contact preferences you've chosen I suppose). If you have chosen not to be contacted, you presumably won't be.
Re: End of contract
on 08-12-2017 9:26 AM - last edited on 08-12-2017 9:42 AM by dvorak
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Thanks for getting back to me about renewing my contract. I'm around today on [Removed]. Neil
Moderator's note by Adie (Dvorak) personal info removed as it's a public forum
Re: End of contract
08-12-2017 4:42 PM
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