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End of contract

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coombe47
Newbie
Posts: 2
Registered: a week ago

End of contract

Plusnet do not remind customers when their contracts end.  They say you are told at the beginning and are supposed to remember.  This is a cynical practice.  How hard would it be to produce an automated reminder?  I tried to call but as always I was told that due to heavy demand there was a long wait. Ironically, Sales answer the phone straight away.

10 REPLIES
jab1
Seasoned Pro
Posts: 1,483
Thanks: 258
Fixes: 5
Registered: 24-02-2012

Re: End of contract

@coombe47 While I agree that shouldn't be hard for PN to send you a reminder, I always put myself a reminder (sticky note) on my computer for anything which has a contract end date - like power. insurance, railcard &c, although the three I have quoted send tou a reminder anyway.

John
Community Veteran
Posts: 5,462
Thanks: 274
Fixes: 4
Registered: 11-08-2007

Re: End of contract


coombe47 wrote:

 

How hard would it be to produce an automated reminder?


 

How hard is it to log into the Plusnet Member Centre and check the account summary for yourself ?  Crazy3

Superuser
Superuser
Posts: 10,006
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Registered: 22-08-2007
rongtw
Seasoned Hero
Posts: 6,327
Thanks: 1,154
Fixes: 11
Registered: 01-12-2010

Re: End of contract

Actually account summary only shows start date , not end date ,, thought you had to go through product change to see end date ?

account.JPG

 

change.JPG

 

 

 

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jab1
Seasoned Pro
Posts: 1,483
Thanks: 258
Fixes: 5
Registered: 24-02-2012

Re: End of contract

@rongtw What you say is true, but surely when you take out the contract, you make note of its length - I certainly do.

John
rongtw
Seasoned Hero
Posts: 6,327
Thanks: 1,154
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Registered: 01-12-2010

Re: End of contract

@jab1 yes But Plusnet dont make it easy to find , as stated it should be on the my account details Huh

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: End of contract

Sorry to hear that @coombe47

If you want we can arrange a call back to renew your contract.

Feel free to send me a PM with the best contact number and time.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonpe
Seasoned Pro
Posts: 1,269
Thanks: 337
Fixes: 2
Registered: 05-09-2016

Re: End of contract

I received an email about a month before my contract ended, and others have stated here that they've had phone calls (depending on what contact preferences you've chosen I suppose).  If you have chosen not to be contacted, you presumably won't be.

coombe47
Newbie
Posts: 2
Registered: a week ago

Re: End of contract

Thanks for getting back to me about renewing my contract.  I'm around today on [Removed].  Neil

 

Moderator's note by Adie (Dvorak) personal info removed as it's a public forum

Plusnet Help Team
Plusnet Help Team
Posts: 4,151
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: End of contract

I've passed your details to my sales colleagues to call you back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team