cancel
Showing results for 
Search instead for 
Did you mean: 

Customer Support Stats

andyhb1963
Newbie
Posts: 7
Registered: 31-10-2013

Customer Support Stats

I pity the poor customer who has been waiting 1 day, 2hrs, 54 minutes and 2 seconds (Longest waiting call now).
Or, alternatively, is there something up with the stats?  Wink
Andy
4 REPLIES
michaeldendulk
Dabbler
Posts: 11
Registered: 03-03-2014

Re: Customer Support Stats

There was one the other day that had been waiting for nearly 4 days. Guess it's a glitch in the system, not registering a hang-up or something similar.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Customer Support Stats

See this thread.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Customer Support Stats

Yeah, it's a glitch with the reporting. Our IT Team will get it sorted out as soon as they can.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

Re: Customer Support Stats

There is no way anyone could listen to that dire on hold music for that long.
I find 10 mins listening to the on hold music is enough to make me hang up and come on here instead.
It is always distorted and way to loud.
podman