Yet another unhappy potential customer.... infact i want to cancel!
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Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:13 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:17 PM
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Have you checked you email/phone contacts are set up correctly and there's no spam filtering blocking messages?
Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:22 PM
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= Current Checking your details
We're gathering details about your account so we can place your broadband order.
Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:29 PM
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Or for action here, post details in "Your Feedback" and staff usually pick up PDQ in weekday working hours.
Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:31 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:34 PM
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Just found my order status in member area out of a total of 8 things to be done its on number 2.. not bad 21 days to get to this
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We're gathering details about your account so we can place your broadband order.
Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:34 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
23-04-2014 10:36 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
24-04-2014 9:27 AM
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Welcome to the Forums!
I'm very sorry you've not received any correspondence from us. I've had a look into your account and when you signed up you opted for the Plusnet email instead of providing us with an alternative email address. Any correspondence has therefore been sent to your Plusnet email.
The reason we've not been able to proceed with your order is because we're awaiting your MAC Code. This is a Migration Authorisation Code that you obtain from your current broadband provider. Without this code we're unable to migrate your services. Our Support team have tried to call you at various different times however they were unsuccessful in speaking to you. I'm sorry you weren't around to take their call.
You can update your account with your personal email via the member centre if you would prefer to receive future correspondence to this email address and if you provide us with your mobile number we can also send you any notifications via text message in the future.
If you could take a look at Ticket: 83982418 you will be able to see our attempts to contact you. When you have obtained your MAC Code please update this ticket so that a member of our Provisioning team can proceed with your order or alternatively send me a private message and I'll ensure your order is placed.
Re: Yet another unhappy potential customer.... infact i want to cancel!
24-04-2014 11:25 AM
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Maybe not?
Quote from: HPsauce Have you checked you email/phone contacts are set up correctly
Re: Yet another unhappy potential customer.... infact i want to cancel!
08-05-2014 10:46 PM
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This is to confirm that your order is in progress and this is due for completion on the 06/05/2014.
The reference for this order is: 2-95140583589
ok.. so now no internet! no email from plus net about anything relating to my connection is about or is running!
im using my next door neighbours pc to write this because I HAVE NO INTERNET!! thanx for total piss about plus net!
Re: Yet another unhappy potential customer.... infact i want to cancel!
08-05-2014 10:49 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
08-05-2014 11:00 PM
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Can you please restart your router and see if you get connected?
Re: Yet another unhappy potential customer.... infact i want to cancel!
08-05-2014 11:38 PM
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Re: Yet another unhappy potential customer.... infact i want to cancel!
08-05-2014 11:40 PM
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what I cant understand BT group own PlusNet right? so why such a bloody pain in Butt, to do a changeover.. and charge you for it when its all one owner lol
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