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Customer Support Stats

andyhb1963
Newbie
Posts: 7
Registered: ‎31-10-2013

Customer Support Stats

I pity the poor customer who has been waiting 1 day, 2hrs, 54 minutes and 2 seconds (Longest waiting call now).
Or, alternatively, is there something up with the stats?  Wink
Andy
4 REPLIES 4
michaeldendulk
Dabbler
Posts: 11
Registered: ‎03-03-2014

Re: Customer Support Stats

There was one the other day that had been waiting for nearly 4 days. Guess it's a glitch in the system, not registering a hang-up or something similar.
reserved
Grafter
Posts: 617
Registered: ‎08-11-2008

Re: Customer Support Stats

See this thread.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Customer Support Stats

Yeah, it's a glitch with the reporting. Our IT Team will get it sorted out as soon as they can.
amcclean
Rising Star
Posts: 1,817
Thanks: 7
Registered: ‎30-07-2007

Re: Customer Support Stats

There is no way anyone could listen to that dire on hold music for that long.
I find 10 mins listening to the on hold music is enough to make me hang up and come on here instead.
It is always distorted and way to loud.
podman