Cold Call from 0114 307 3836
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Re: Cold Call from 0114 307 3836
30-11-2018 11:59 AM
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@BD Correct me if I'm wrong here, but does GDPR not state that these boxes should be un-ticked by default?
Re: Cold Call from 0114 307 3836
30-11-2018 12:50 PM
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Yup! Under GDPR the default should NoT be 'opt in'.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Cold Call from 0114 307 3836
12-12-2018 11:02 AM
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@BD Thanks for investigating the issue. I appreciate the fact this was a difficult one to diagnose, but from my perspective it's very easy to consider Plusnet to be a single entity and not necessarily divided based on services.
Can you please elaborate why the box that prompted numerous cold calls for several weeks is ticked by default?
Please note, I have tried to purchase a Plusnet mobile SIM but have encountered numerous issues with the online payment system. I am not a Plusnet mobile customer as I can never get past the payment screen without encountering an error.
Re: Cold Call from 0114 307 3836
12-12-2018 2:47 PM
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@skappybags
No problems there. With regards as to why it is ticked, I have passed this along so our teams can correct this ASAP.
I have replied on your other post in regards to the sing up issue.
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