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Cold Call from 0114 307 3836

jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Cold Call from 0114 307 3836

@BD Correct me if I'm wrong here, but does GDPR not state that these boxes should be un-ticked by default?

John
MauriceC
Resting Legend
Posts: 4,085
Thanks: 913
Fixes: 17
Registered: ‎10-04-2007

Re: Cold Call from 0114 307 3836

Yup!  Under GDPR the default should NoT be 'opt in'.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

slappybags
Dabbler
Posts: 20
Thanks: 2
Registered: ‎14-08-2018

Re: Cold Call from 0114 307 3836

@BD Thanks for investigating the issue. I appreciate the fact this was a difficult one to diagnose, but from my perspective it's very easy to consider Plusnet to be a single entity and not necessarily divided based on services.

Can you please elaborate why the box that prompted numerous cold calls for several weeks is ticked by default?

 

Please note, I have tried to purchase a Plusnet mobile SIM but have encountered numerous issues with the online payment system. I am not a Plusnet mobile customer as I can never get past the payment screen without encountering an error.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Cold Call from 0114 307 3836

@skappybags

No problems there. With regards as to why it is ticked, I have passed this along so our teams can correct this ASAP.

 

I have replied on your other post in regards to the sing up issue.