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Cold Call from 0114 307 3836

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jab1
Aspiring Hero
Posts: 2,629
Thanks: 734
Fixes: 14
Registered: ‎24-02-2012

Re: Cold Call from 0114 307 3836

@BD Correct me if I'm wrong here, but does GDPR not state that these boxes should be un-ticked by default?

John
Superuser
Superuser
Posts: 3,625
Thanks: 2,073
Fixes: 12
Registered: ‎10-04-2007

Re: Cold Call from 0114 307 3836

Yup!  Under GDPR the default should NoT be 'opt in'.

 

slappybags
Dabbler
Posts: 20
Thanks: 3
Registered: ‎14-08-2018

Re: Cold Call from 0114 307 3836

@BD Thanks for investigating the issue. I appreciate the fact this was a difficult one to diagnose, but from my perspective it's very easy to consider Plusnet to be a single entity and not necessarily divided based on services.

Can you please elaborate why the box that prompted numerous cold calls for several weeks is ticked by default?

 

Please note, I have tried to purchase a Plusnet mobile SIM but have encountered numerous issues with the online payment system. I am not a Plusnet mobile customer as I can never get past the payment screen without encountering an error.

Plusnet Help Team
Plusnet Help Team
Posts: 743
Thanks: 79
Fixes: 29
Registered: ‎06-08-2018

Re: Cold Call from 0114 307 3836

@skappybags

No problems there. With regards as to why it is ticked, I have passed this along so our teams can correct this ASAP.

 

I have replied on your other post in regards to the sing up issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team