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Open Ticket Viewing?

Posts: 3
Registered: ‎12-12-2018

Open Ticket Viewing?

I have an open ticket and can’t see how to get to it! I’ve been round and round the forum and advice is outdated or does not work. Frustrating. Anyone have a solution?

Posts: 785
Thanks: 501
Fixes: 22
Registered: ‎01-08-2007

Re: Open Ticket Viewing?

In my case, on the Member Centre home page (not the Forum) there is a link to my open tickets. It is in a blue block about halfway down the page. Alternatively go into Manage Account and select Help Assistant.

Hope that helps.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Open Ticket Viewing?

Hi @Dadhairday, sorry that you have had issues accessing the open ticket on your account. I can see that since this post you have managed to access and update the ticket.


I have responded to your comments on the ticket here


If you have any further questions please do not hesitate to get back to me.