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Chat and screen readers

Community Veteran
Posts: 26,543
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Registered: 10-04-2007

Chat and screen readers

It appears Chat is not compatible with screen readers - see last part of http://community.plus.net/forum/index.php/topic,138400.msg1288042.html#msg1288042
Under the DDA I believe Plusnet should make suitable alternative arrangements available for disabled persons who depend on such a utility to communicate.
Perhaps Plusnet could outline what those arrangements are...
jelv (a.k.a Spoon Whittler)
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13 REPLIES
rongtw
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Re: Chat and screen readers

Unfortunately PN will reply with their regular SORRY !
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Community Veteran
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Registered: 12-08-2007

Re: Chat and screen readers

I think Midnight Caller has an interets in this topic as well. No doubt he will post an update.
Midnight_Caller
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Re: Chat and screen readers

See Reply #121
I don't think they read what I have written!  Angry  Angry
Anon
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Re: Chat and screen readers

Quote
Perhaps Plusnet could outline what those arrangements are...

..or apparently perhaps not.
Just report them and send that on a ticket.
Whatever happens always remember "We will do you
.........................proud" say Pnet.
Midnight_Caller
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Re: Chat and screen readers

PlusNet is pushing ahead with New Help & Support Pages see my comments to HarryB
Community Gaffer
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Re: Chat and screen readers

Hi guys
I've just got off the phone with Liveperson, our Chat partner who have assured me that their Chat windows are optimised and designed for screen readers so they were concerned to hear about this.
@Midnight Caller - could you share a little more detail with us about which one you are using & ideally a couple of screenshots to show the experience? Happy to PM my email address so we can chat, too.
Thanks
Liam
Midnight_Caller
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Re: Chat and screen readers

@Liam Dyson, My screen reader is called "HELP Read"
[Edit]
You can Download a copy from: http://www.bigarchive.co.uk/helpread/index.html
Community Gaffer
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Re: Chat and screen readers

Thanks @Midnight Caller - I'll get them to take a look.
Community Veteran
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Registered: 14-08-2007

Re: Chat and screen readers

I do hope that Liveperson don't think "Screen reader" means "person reading the screen"
Cheesy
Midnight_Caller
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Re: Chat and screen readers

@Liam Dyson, Do you think what you as PlusNet are doing to there customers is wright?
By disregarding the Disability Discrimination Act and superseded by the Equality Act 2010
As stated your Chat facility is not compatible with some screen readers.
Do you want me to take you to court?
[Edit]
I have Open a ticket number: 117386995
Moderator
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Re: Chat and screen readers

Gary, while I share your concern about chat and screen readers the latest version of the one you are using seems to be almost 10 years old!
Have you tried other screen readers?
Will Moderate For Thanks
Midnight_Caller
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Re: Chat and screen readers

@dvorak, I have tried JAWS in the past it was at the time £2000.00, JAWS Home Edition Base Price: £609.84 at the time of currency converted.
I don't have the budget to spend on a top end Screen Reader like JAWS, and I don't have the time to  test out other Screen Readers.
Community Veteran
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Registered: 15-06-2007

Re: Chat and screen readers

why not just try http://www.nvaccess.org/ or http://www.screenreader.net/index.php?pageid=11 as they both seem to work well and are free