Online chat is currently unavailable

KevinG · ‎05-11-2008

This has been the message every time I have tried recently, including now. Is this now dead and buried as well as the ticket system? Do we now have to phone and sit in a queue for absolutely everything?

Oldjim · ‎15-06-2007

works for me - do you have an ad blocker running

w23 · ‎08-01-2008

Specifically, if you have anything that might block 'Google GTM' this will prevent chat from working.
AVAST Online security, for example, blocks this as default.

Call me 'w23'
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KevinG · ‎05-11-2008

Right, it was the Ad Blocker, I've disabled it for the site and it works. I would never have thought of that, thank you. Not only that but I got through straight away and my query was resolved!

Anotherone · ‎31-08-2007

Thanks for the heads-up as well OJ and w23.

drunkenmonkey · ‎13-06-2007

As someone who manages google tag manager on a daily basis it's really not the place to be putting such a critical piece of code, the mind boggles why PN decided to put it there, I can only assume it's because it's easier than asking developers to insert it!

Townman · ‎22-08-2007

@CRT,
Does this point to a need to make people aware (on links to the chat service) that advert blockers will inhibit the support channel technology? As suggested before a resurection of the ticket system would be a simpler solution all round!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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