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A question about call volumes

Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

A question about call volumes

Looking at the calls waiting here http://portal.plus.net/supportpages.html?a=212 and for several days recently the calls are very much lower than usual

Assuming the figures are correct I wonder if there is any correlation with the weather (less rain and gales hence fewer problems) or is it possible that Chat is taking a lot of the potential load

5 REPLIES 5
Chris
Legend
Posts: 17,724
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Registered: ‎05-04-2007

Re: A question about call volumes

There likely is a correlation with the weather, although we have been seeing improvements over the last few months overall too.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
MisterW
Superuser
Superuser
Posts: 11,392
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Registered: ‎30-07-2007

Re: A question about call volumes

It looks like it's borked today , either that or no-ones called at all...

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
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Registered: ‎25-03-2015

Re: A question about call volumes

At the moment it looks like there's a short wait for provisioning (Around 1 minute currently) and for faults (About 2 minutes currently)

 

Customer Service, Tech, Customer Options, Housemoves and Sales are all showing 0 in the queue at the moment Thumbs_Up

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 Harry Beesley
 Plusnet Infrastructure Operations Professional
rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: A question about call volumes

Holiday season ,, PN customers enjoying sunshine rather than Surfing the web Tongue

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All4One
Grafter
Posts: 289
Registered: ‎17-03-2013

Re: A question about call volumes

The sun is out...ain't nobody got time for webs.