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Zero internet and zero communication

raptorv2
Hooked
Posts: 5
Registered: 12-12-2015

Zero internet and zero communication

This may be a bit of a rant. My fibre optic internet went down last Thursday evening. I submitted a fault the following morning. I hear nothing from you apart from the matter is being escalated to the support team the same day (Friday). Then nothing for 4 days. I thought this got looked into and the tested for 24 hours then a resolution is then offered. Not silence for 5 days. Customer service is based on keeping the customer in the loop. I am really not happy about this and will be looking for another ISP.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Zero internet and zero communication

Hi there,

 

Sorry to see you've not had a response to the ticket yet. I've flagged it up to faults team managers so you should receive a response soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
raptorv2
Hooked
Posts: 5
Registered: 12-12-2015

Re: Zero internet and zero communication

Any chance of my 8am - 1pm engineers appointment turning up today?