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A question about call volumes

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

A question about call volumes

Looking at the calls waiting here http://portal.plus.net/supportpages.html?a=212 and for several days recently the calls are very much lower than usual

Assuming the figures are correct I wonder if there is any correlation with the weather (less rain and gales hence fewer problems) or is it possible that Chat is taking a lot of the potential load

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,648
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Registered: 05-04-2007

Re: A question about call volumes

There likely is a correlation with the weather, although we have been seeing improvements over the last few months overall too.

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 Chris Parr
 Plusnet Staff
Superuser
Superuser
Posts: 6,554
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Registered: 30-07-2007

Re: A question about call volumes

It looks like it's borked today , either that or no-ones called at all...

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,253
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Registered: 25-03-2015

Re: A question about call volumes

At the moment it looks like there's a short wait for provisioning (Around 1 minute currently) and for faults (About 2 minutes currently)

 

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 Harry Beesley
 Plusnet Help Team
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rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: A question about call volumes

Holiday season ,, PN customers enjoying sunshine rather than Surfing the web Tongue

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All4One
Grafter
Posts: 289
Registered: 17-03-2013

Re: A question about call volumes

The sun is out...ain't nobody got time for webs.