Here at Plusnet we’re introducing Roam Like at Home to our mobile plans.
If you’re a Plusnet mobile customer, who has a Roam Like at Home enabled plan, from 15th June you will be able use your monthly plan allowance like at home in any EU destination, plus a few extra!
If you’ve joined us before 29th November 2016 and have never set roaming up on your plan with us, don’t worry, we’ll be doing this for you before 30th June. This means you’ll be able to use your monthly plan allowance like at home in any EU destination.
Roam Like at Home allows you to use your mobile plan allowance to make and receive calls, send texts and use data when you’re roaming in any of our Roam Like at Home destinations, rather than paying roaming charges. Good right?
What’s happening with my plan?
We have contacted you to tell you that from 15th June we’ll be switching on EU roaming.
We’re working on switching this on for you now and all our customers will have roaming set up by 30th June.
As soon as roaming is set up on your plan we’ll drop you a text to let you know. You can then use your monthly plan allowance just like you do at home in any EU destination, plus a few extra.
You can view a full list of these destinations here:
These are the included Roam Like at Home destinations
When can I use my plan abroad?
If you’ve already spoken to us about setting roaming up on your plan you’re all set and can use your plan in EU countries, like you’re at home, from 15th June. If not, we’re working on it and this will be set up by 30th June.
We’ll be sending you a text once it’s set up and then you are good to go!
Don’t forget if you’re planning on travelling outside of the EU, or wanting to make any calls to non-UK numbers from the UK, you’ll need to contact us to set this up.
What if I’m going abroad before this?
If you are going abroad before 30th June and would like to use your plan abroad, please give us a call on 500 from your Plusnet mobile SIM and we’ll set this up for you.