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Network update - Fri 27th Nov

Network update - Fri 27th Nov

Network update - Fri 27th Nov

I'm sorry for the continued broadband speed and performance issues that some of you have said you are experiencing. This time last week we posted an update about the recent problems affecting our broadband network, highlighting the work in hand to address them. You can read the network update on our customer support pages. Bringing our broadband network back to optimal performance for all of our broadband customers is of the highest priority for us.  My team is focussed and determined to both achieve and maintain network stability. Whilst we are seeing improvements in many of the areas we are working through, earlier today we have suffered a major hardware failure on our PCL-AG02 gateway.  This failure was outside of our control and we are working with our suppliers around the clock and throughout the weekend to replace the hardware. As always, we’ll keep you fully updated at http://status.plus.net with the latest news. Anthony Anthony Vollmer CEO, PlusNet

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