Customer Support Feedback Survey

[#1]

On Wednesday, Carol Axe, Head of CSC made available a presentation with the results of December's Customer Support Quality Feedback Survey on the PlusNet Usergroup website. This survey is sent to a proportion of customers who generated inbound contacts to our CSC in December last year. You can view the results here. As you can see, in the last few months we have made a lot of progress in the Support Centre and we're continuing to make improvements going forwards. Please do let us know if you have any feedback - as ever.

[#2]

THANKS TO YOUR LOVELY STAFF ON THE HELPDESK. I HAD SPENT WELL OVER AN HOUR TALKING TO THREE INDIANS IN DELI TRYING IN INSTALL OUR NEW ROUTER WITH NO LUCK .... HOWEVER, YOUR MAN AT PLUSNET SORTED OUT THE WHOLE PROBLEM IN 12 MINUTES (AND ALL I CALLED FOR WAS TO CHECK MY USER NAME AND PASSWORD!!) THANKS AGAIN FOR YOUR GREAT SERVICE AND HAPPY STAFF! BELINDA