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firmware not updated

ar
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

firmware not updated

My firmware is stuck on 4.7.5.1.83.8.237.2.2...is there a way to push the latest update

12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,640
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Registered: ‎25-03-2015

Re: firmware not updated

Welcome to the community forums @ar

Based off a post from Bob Here, I'm not sure this is a problem or that the firmware is 'stuck' as such.

bobpullen wrote:

4.7.5.1.83.8.237.2.2 - Current version in live deployment
4.7.5.1.83.8.259 - Version being shipped with new units
4.7.5.1.83.8.259.1.1 - Version we have upgraded about 1/4 of live devices to

Are you experiencing any particular problem with your router currently?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ar
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

Re: firmware not updated

Not recently . Wanted the latest update as I thought it is stuck as it did not update automatically ( given previous responses).
Plusnet Help Team
Plusnet Help Team
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Registered: ‎09-10-2018

Re: firmware not updated

Hi @ar, thanks for your response.

 

As you're using the latest (released) firmware I'd say that your best bet is going to be to wait until the next release automatically updates to the router, especially with you not experiencing any issues.

 

There is, however, a thread here that you're able to post in and request and update, should you wish.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: firmware not updated

@ar, are the last few digits of your router's serial number '853'? If so, it's not correctly registered on our hardware management platform which will stop updates getting to you. I've re-registered the device at our side, so a factory reset should sort this out.

Bob Pullen
Plusnet Product Team
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ar
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

Re: firmware not updated

hi bob - no the last 4 digits are 3754

Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: firmware not updated

We can see a entry where the last 4 digits are 3574? Is the above a typo? If not can you PM me the full serial number

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Re: firmware not updated

@ar, if it is '3574' then can you please factory reset your router by inserting something into the pinhole at the rear until the status light flashes green. Once this is done, it should allow me to communicate with the device.

Bob Pullen
Plusnet Product Team
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ar
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

Re: firmware not updated

hi - here is the complete serial number +081441+NQ74803574...i have reset router couple of days back..pls let me know if you cant access it

Community Gaffer
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Re: firmware not updated

@ar, you need to factory reset the device again to force a re-activation. The last time you did it, we hadn't made the necessary amendments at our side.

Bob Pullen
Plusnet Product Team
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ar
Hooked
Posts: 7
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Registered: 3 weeks ago

Re: firmware not updated

Hi Bob - Just reset it again. Can you pls check
Community Gaffer
Community Gaffer
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Registered: ‎04-04-2007

Re: firmware not updated

All sorted. Your device will be going for a reboot to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

ar
Hooked
Posts: 7
Thanks: 1
Registered: 3 weeks ago

Re: firmware not updated

All done Bob. Many thanks. Cheers