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Using the BT Smarthub 6 on a Plusnet Account

Seasoned Hero
Posts: 5,759
Thanks: 2,548
Fixes: 168
Registered: ‎30-06-2016

Re: Using the BT Smarthub 6 on a Plusnet Account

@Leapy 

The firmware will automatically update from time to time. Updates do not get installed in one big release but will happen if you are patient.

The Smarthub 6 has been superceded by the Smarthub 2. From what I read these are only 'better' if you also have matching satellite disks as they are mesh ready devices. The disadvantage, unless it has been recently changed, is that you cannot separate the 2.4 and 5GHz bands on this model. 

In my opinion currently the best one to go for is a Business Smarthub 6 as it gives you control over more settings such as DNS servers.

Aspiring Champion
Posts: 903
Thanks: 406
Fixes: 3
Registered: ‎11-04-2017

Re: Using the BT Smarthub 6 on a Plusnet Account

@SAABDude @Baldrick1 Thanks to both of you.  That is very useful information and pre-empts my proposed next question on how to update  the firm wear as I'm not with BT Thumbs_Up

Aspiring Pro
Posts: 175
Thanks: 61
Fixes: 4
Registered: ‎22-10-2014

Re: Using the BT Smarthub 6 on a Plusnet Account

Same here, only my HH6 updated itself in March this year. It's been a big improvement on PN Hub One, which in fairness did my job, again our thanks to Baldrick for posting his guide to using HH6 on PN. Now if he could be persuaded to tackle the PN accounts and billing system ... 🤔

Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

@Baldrick1 

Yes there definitely seems some issue at-least to some routers including mine. Just now (at 10:52) somehow again the connection got dropped and surprising enough the username and password reverted to BT default. There was no reboot as such. Could'nt understand much from the log as well. Attaching here just in case

 

10:53:03, 31 Jul.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

10:53:03, 31 Jul.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

10:53:03, 31 Jul.

dsl:VDSL link Up: Down Rate=35422Kbps, Up Rate=8816Kbps, SNR Margin Down=0.00dB, SNR Margin Up=3.00dB

10:52:45, 31 Jul.

:VLAN VLAN_DATA disconnected

10:52:43, 31 Jul.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

10:52:43, 31 Jul.

ppp1:The DYN ROUTE [212.159.6.10/32 gw 195.166.130.251] is deleted

10:52:43, 31 Jul.

ppp1:The DYN ROUTE [212.159.6.9/32 gw 195.166.130.251] is deleted

10:52:41, 31 Jul.

dsl:VDSL Link Down: duration was 8853 seconds

10:43:53, 31 Jul.

ppp1:Request for a new authenticated connection

10:43:53, 31 Jul.

ppp1:TR69 ConnectionRequest: processing request from ACS

10:42:47, 31 Jul.

wl1:Device <88:B2:91:2D:18:74> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

10:41:43, 31 Jul.

BR_LAN:The DHCP options that are offered by the device (id:1): DiscoverOptions: 53,55,57,61,51,12 | DiscoverOption55: 1,121,3,6,15,119,252 | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252 | HostName: Tanmays-iPhone | VendorId:

10:41:43, 31 Jul.

:DHCP Confirmation of Request

10:41:42, 31 Jul.

wl0:A WiFi device <88:B2:91:2D:18:74> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

10:20:53, 31 Jul.

wl1:A WiFi device <88:B2:91:2D:18:74> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

10:20:52, 31 Jul.

wl0:Device <88:B2:91:2D:18:74> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

10:20:27, 31 Jul.

wl1:A WiFi device <C0:CC:F8:59:0D:7C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

10:20:26, 31 Jul.

wl0:Device <C0:CC:F8:59:0D:7C> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

10:20:15, 31 Jul.

BR_LAN:The DHCP options that are offered by the device (id:8): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | HostName: luk-5cg8418f3d | VendorId: MSFT 5.0

10:20:15, 31 Jul.

:DHCP Confirmation of Request

10:19:48, 31 Jul.

wl1:Device <C0:CC:F8:59:0D:7C> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

10:19:16, 31 Jul.

wl0:A WiFi device <C0:CC:F8:59:0D:7C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

10:19:07, 31 Jul.

wl0:A WiFi device <64:5D:86:FC:ED:4C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])

Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

Finally removed the HH6A and went back to PN hub 1 for the time being. Had at least 3 TR69 events in the last 1 hour and with each event the connection got disconnected. Missed important meeting due to this 😳
Aspiring Champion
Posts: 903
Thanks: 406
Fixes: 3
Registered: ‎11-04-2017

Re: Using the BT Smarthub 6 on a Plusnet Account

Whilst exploring the setting on my new BT Smarthub 6 on a Plusnet Account, I see these setting, which seem to imply that my download and upload speeds are limited.

Is there anyway to adjust them, to reflect the Plusnet Contract of  Fibre Unlimited  Extra, that I have been paying for, for the last 11 months?

 

Screenshot 2020-07-31 at 5.30.15 PM - Edited.png

 

Moderator
Moderator
Posts: 24,563
Thanks: 4,416
Fixes: 1,128
Registered: ‎11-01-2008

Re: Using the BT Smarthub 6 on a Plusnet Account

I would double check that you are on the product you think you’re on - the hh6 just presents the data available to it.
Mine shows:

Data rate:
20.00 Mbps / 66.05 Mbps
Maximum data rate:
21663 / 67885
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Aspiring Champion
Posts: 903
Thanks: 406
Fixes: 3
Registered: ‎11-04-2017

Re: Using the BT Smarthub 6 on a Plusnet Account

@dvorak Plusnet  Engineer just told me my line is "at its limit".  This is odd as BT offer their 900mbs FFTTP in my area and it's fibre to the top of the pole outside. Maybe it just needs a reboot or resetting as for a few days (August 2019) while being switched from Fibre to Fibre Extra it did go up to 66mbs down and 15mbs up, but since then it's been very poor?

I just thought you might like to see the difference just switching hubs has made to my Fibre Extra speeds 😀 

Who knows, one day my up speed may be in double digits and as high as 10mbps again Funny 

 

On the Plusnet One hub, ThursdayOn the Plusnet One hub, ThursdayOn the BT hub6 FridayOn the BT hub6 Friday

Aspiring Champion
Posts: 903
Thanks: 406
Fixes: 3
Registered: ‎11-04-2017

Re: Using the BT Smarthub 6 on a Plusnet Account


@Leapy wrote:

@SAABDude @Baldrick1 Thanks to both of you.  That is very useful information and pre-empts my proposed next question on how to update  the firm wear as I'm not with BT Thumbs_Up


I'm pleased to say I'm now up-to-date and on the radar with my BT hub6 Wink

Screenshot 2020-08-02 at 9.55.15 AM - Edited.png

Hooked
Posts: 6
Thanks: 1
Registered: ‎09-03-2020

Re: Using the BT Smarthub 6 on a Plusnet Account


@androidtanmay wrote:
Finally removed the HH6A and went back to PN hub 1 for the time being. Had at least 3 TR69 events in the last 1 hour and with each event the connection got disconnected. Missed important meeting due to this 😳

 

Facing the same issues (and consequences) as you unfortunately 😕

Did you try the HH6A again or just back to the PN Hub 1 for now?

Grafter
Posts: 43
Thanks: 4
Registered: ‎03-04-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

@tosrn

I am back to PN H1. The connection is much better but the wifi is equally worse 😔
Hooked
Posts: 6
Thanks: 1
Registered: ‎09-03-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

Thanks for the answer, I guess I'll have to do the same. May be possible to use the HH6 for Wifi only and the Hub One for the connection... 

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Newbie
Posts: 3
Registered: ‎04-05-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

The only solution to the WiFi problem is a Mesh kit. I changed from the PN piece of plastic to the BT slightly better, bit of plastic. The BT hh6 has slightly better WiFi, but still useless. I also get drop offs in service at least twice a week or more, but the WiFi is brilliant through the mesh kit. I may try the PN pos, to see if it stops the drops offs, but will turn the WiFi of on it and just use the mesh, as the coverage, and speed on it it hard to beat.
Rising Star
Posts: 242
Thanks: 45
Registered: ‎21-06-2007

Re: Using the BT Smarthub 6 on a Plusnet Account

@Rabsmostwanted I got fed up with trying to fix something which seems unfixable.
Yes I ditched the hub1, another modem and mesh system.
Sheeeeeer bliss. No problems with coverage, no 5GHz problems. No throughput problems.
Now back to streaming that film....... Uninterrupted.
Dabbler
Posts: 18
Thanks: 4
Registered: ‎15-01-2020

Re: Using the BT Smarthub 6 on a Plusnet Account

I am totally fed up with the BT hub now - it disconnects so much every night. Orange flashing light is really common.

I cannot get it to work at all now so it's back to thr PN router insread - at least it works.

For @Baldrick1 here are a small section of tonights logs if it means anything?

21:59:18, 04 Aug.

:HTTP UserAdmin login from 192.168.1.69 successfully

21:59:11, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:59:05, 04 Aug.

wl1:Device <34:E6:AD:7C:EC:BE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:58:47, 04 Aug.

:HTTP UserBasic login from 192.168.1.69 successfully

21:58:46, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:58:45, 04 Aug.

:HTTP UserBasic login from 192.168.1.74 successfully

21:58:44, 04 Aug.

:HTTP UserBasic login from 192.168.1.74 successfully

21:58:20, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:58:07, 04 Aug.

:HTTP UserBasic login from 192.168.1.74 successfully

21:58:07, 04 Aug.

:HTTP UserBasic login from 192.168.1.74 successfully

21:57:55, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:57:30, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:57:05, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:56:40, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:56:15, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:55:50, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:55:25, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:54:59, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:54:34, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:54:09, 04 Aug.

:Timeout during PPP initialization LCP/IPCP

21:53:44, 04 Aug.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:53:41, 04 Aug.

:The DYN ROUTE [212.159.6.9/32 gw 172.16.14.5] is deleted

21:53:41, 04 Aug.

:The DYN ROUTE [212.159.6.10/32 gw 172.16.14.5] is deleted

21:53:40, 04 Aug.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:48:25, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:15): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | HostName: laptop | VendorId: MSFT 5.0

21:48:25, 04 Aug.

:DHCP Confirmation of Request

21:48:23, 04 Aug.

wl1:A WiFi device <34:E6:AD:7C:EC:BE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:38:28, 04 Aug.

wl1:Device <34:E6:AD:7C:EC:BE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:23:33, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,55 | RequestOption55: 6,3,1,15,66,67,13,44,2,42,12 | HostName: BRW9CAD9721ADB5 | VendorId:

21:23:33, 04 Aug.

:DHCP Confirmation of Request

21:23:24, 04 Aug.

wl1:A WiFi device <9C:AD:97:21:AD:B5> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:23:15, 04 Aug.

wl1:Device <9C:AD:97:21:AD:B5> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:06:35, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:15): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | HostName: laptop | VendorId: MSFT 5.0

21:06:35, 04 Aug.

:DHCP Confirmation of Request

21:06:34, 04 Aug.

wl1:A WiFi device <34:E6:AD:7C:EC:BE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:06:33, 04 Aug.

wl1:Device <34:E6:AD:7C:EC:BE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

21:03:18, 04 Aug.

eth3:A device has been disconnected from an Ethernet port (4)

20:59:21, 04 Aug.

wl1:Device <74:75:48:38:8E:9D> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

20:57:30, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:11): DiscoverOptions: 53,61,57,55,60 | DiscoverOption55: 1,3,6,12,15,28,42 | RequestOptions: 53,61,50,54,57,55,60 | RequestOption55: 1,3,6,12,15,28,42 | HostName: | VendorId: udhcp 1.28.3

20:57:30, 04 Aug.

:DHCP Confirmation of Request

20:57:27, 04 Aug.

wl1:A WiFi device <74:75:48:38:8E:9D> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

20:52:48, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: 53,61,12,60,55 | DiscoverOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,3,6,15,31,33,43,44,46,47,119,121,249,252 | HostName: MarksLaptop | VendorId: MSFT 5.0

20:52:48, 04 Aug.

:DHCP Confirmation of Request

20:52:47, 04 Aug.

wl1:A WiFi device <78:0C:B8:27:35:1C> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

20:28:47, 04 Aug.

BR_LAN:The DHCP options that are offered by the device (id:9): DiscoverOptions: 53,61,57,60,12,55 | DiscoverOption55: 1,33,3,6,15,28,51,58,59 | RequestOptions: 53,61,57,60,12,55 | RequestOption55: 1,33,3,6,15,28,51,58,59 | HostName: android-5dfdc97adca692da | VendorId: dhcpcd-5.5.6

20:28:47, 04 Aug.

:DHCP Confirmation of Request

20:20:14, 04 Aug.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed

20:20:13, 04 Aug.

ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated

20:20:13, 04 Aug.

ppp1:TR69 receiving InformResponse message

20:20:13, 04 Aug.

ppp1:TR69 event found : 4 VALUE CHANGE

20:20:12, 04 Aug.

ppp1:TR69 sending Inform message