Printer not accepting password/key

Pete11 · ‎17-02-2017

AH, I see. I've already tried that, getting the same result I'm afraid.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

Townman · ‎22-08-2007

Indeed, USB cable only to facilitate a set-up.

Was the old router a HUB2?

Will the HP printer set up using WPS (not using a PIN)?

~~Which HP printer?~~ EDIT: Epson XP-3200

I would try the following approaches...

Switch off the 5GHz SSID
Try again - entering the key if you must, using WPS press button if you can
Try changing the modes
When working, set mode 1 again, switch on 5GHz and verify all is still OK

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Pete11 · ‎17-02-2017

Will try those options, thank you.

In the meantime the Printer is an Epsom XP3200 (all in one) inkjet.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

Townman · ‎22-08-2007

Can you configure it using the smart phone app?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Pete11 · ‎17-02-2017

I have also tried that, even uninstalling and re-installing the app, no joy there either. I'm sure this is where the problem lies...

Security Key/Password Check. FAIL. Security Key/Password not recognised (Even though the printer shows the SSID).

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

Townman · ‎22-08-2007

Out of the box thinking - change the WiFi password in the router to something less fiddly.

You will also need to change the WiFi setting in the PC, but it might get you past this issue.

The printer will show the SSID, but that does not mean it is connected.

Are you entering the security key on the printer?

Does WPS work?

Was the old router a Plusnet HUB2?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Pete11 · ‎17-02-2017

Yes, I'm entering the key via printer buttons. (No other option given).

WPS keeps asking for 4 number pin. (Can't seem to bypass that one).

Yes, old router was Hub2.

Not sure what router this new one is, but instead of the line across the bottom that lit up, this one has a circle in the middle.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

jab1 · ‎24-02-2012

Your old router was a Hub1, what you have now is a Hub2.

John

MisterW · ‎30-07-2007

Not sure what router this new one is, but instead of the line across the bottom that lit up, this one has a circle in the middle

From that description, the old router was actually a Hub 1, the new one is a Hub 2.

@Pete11 can you confirm that you've actually tried with the 5ghz wifi disabled on the Hub 2 ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Pete11 · ‎17-02-2017

I haven't got to that bit yet, it's been a busy day so far...but I'm getting to it. I'm slowly working through all suggestions given so far.

If all else fails, printer reset (or big hammer from shed) is on the cards.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

Pete11 · ‎17-02-2017

Right, now I know. Thanks for that. 👍

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

jab1 · ‎24-02-2012

@Pete11 How close are you to South-west Sheffield? 😉

John

Pete11 · ‎17-02-2017

Not sure, but I'm approx 2 miles from Hemsworth West Yorkshire. Doesn't look that far looking from a map.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.

jab1 · ‎24-02-2012

Far enough for me to discount my thought. You are closer to Leeds, and I don't drive.

John

Pete11 · ‎17-02-2017

Neither do I, unless you include mobility scooters. 🤣

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.