Removed spare phone socket, router not working
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- Removed spare phone socket, router not working
Removed spare phone socket, router not working
2 weeks ago
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Re: Removed spare phone socket, router not working
2 weeks ago
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Just a thought - is the router plugged into the master socket? What is the state of the router light(s)?
Re: Removed spare phone socket, router not working
2 weeks ago
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Saw a picture awaiting moderation. Not easy to see the detail. Is the router on the master socket or the extension?
There are three wires connected: only pins 2 & 5 are required. Having 3 connected (the ring circuit) is unnecessary and can degrade the signal.
How have you pushed the wires into the terminals? Without a proper push down tool it can be difficult to get a good connection.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Removed spare phone socket, router not working
2 weeks ago
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@Townman I see no picture? 😕
Re: Removed spare phone socket, router not working
2 weeks ago
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Re: Removed spare phone socket, router not working
2 weeks ago - last edited 2 weeks ago
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Have you managed to fix your problem? Looking at the picture attached to your profile.
In the background of the picture is the master socket, this should be where the incoming phone line comes in, there is a test socket does the Hub work there?
In the foreground is the faceplate where extensions connect.
You only need wires connected to 2 and 5, there is no need to remove the insulation, the contacts cut through it with the punch down tool used for these type of connections.
Not that it helps now, I usually take a picture for reference before starting wiring work.
Please feed back if you have resolved the issue.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Removed spare phone socket, router not working