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Plusnet Hub One - Firmware update

Bashy123
Dabbler
Posts: 15
Thanks: 2
Registered: ‎21-08-2018

Plusnet Hub One - Firmware update

Hi Plusnet community, I've had a Plusnet Hub One for the last year or so but I've never actually been provided with an update to my router. This hasn't ever been an issue but I have recently set up a Steam Link in my house and it appears to struggle a little with stuttering. 

 

Would it be possible for the latest firmware to be pushed out to my router please? I am currently using...

 

  • Firmware Version: 4.7.5.1.83.8.226 Last updated Unknown
16 REPLIES 16
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Plusnet Hub One - Firmware update

Hi @Bashy123, thanks for your post.

 

In order to get a manual update pushed out, we'd recommend posting here, where our resident router king will be able to pick up your post and arrange for that update.

 

If you need anything else at all, please let us know.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
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Registered: ‎04-04-2007

Re: Plusnet Hub One - Firmware update

@Bashy123, that's a really old firmware build which suggests there's some problem communicating with your router. I've re-registered the device at this side. Are you able to carry out a factory reset by inserting something into the pinhole at the rear of the device until the status light flashes green?

Hopefully within a day or two of doing this, you'll see the newest firmware build pushed to you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Bashy123
Dabbler
Posts: 15
Thanks: 2
Registered: ‎21-08-2018

Re: Plusnet Hub One - Firmware update

Hi Bob,

I will happily do this when I am home from my work tonight. Is there an easy way for me to export my tcp/udp mappings/DMZ/any other settings to reimport once the update is done? Or should I just take a note of what I've done and re-apply once the update has been pushed through?
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
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Registered: ‎04-04-2007

Re: Plusnet Hub One - Firmware update

I would wait until the update is complete before reimporting/reconfiguring any of your settings. It could be something specific to your config that's blocking the communication.

If you give me a nudge once the factory reset is complete then I may be able to force things through earlier to minimise the inconvenience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Bashy123
Dabbler
Posts: 15
Thanks: 2
Registered: ‎21-08-2018

Re: Plusnet Hub One - Firmware update

Hi Bob,

 

I've just completed the Factory Reset of my router now. I couldn't see the button on the back/top or bottom but I have done this through the Plusnet Hub Manager. Please let me know if you are able to push this through to me, thanks.

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Plusnet Hub One - Firmware update

Thanks, your router's going for a reboot now to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Bashy123
Dabbler
Posts: 15
Thanks: 2
Registered: ‎21-08-2018

Re: Plusnet Hub One - Firmware update

Hi Bob, 

 

Thanks, that looks as though this is now running Firmware 4.7.5.1.83.8.263, which I assume is the newest version available for my router. I will test to see if this has resolved my issue.

Thank you

linnyuk
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-05-2019

Re: Plusnet Hub One - Firmware update

HI

 

Could I please get the latest update pushed to my router.

 

I'm currently on 4.7.5.1.83.8.226.  

 

Thanks

 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Plusnet Hub One - Firmware update

 

Hi @linnyuk - Thanks for getting in touch. I've requested this for you and our Products team should have this completed within the next 2/3 working days.

 

Best wishes

 

Dave

linnyuk
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-05-2019

Re: Plusnet Hub One - Firmware update

Thanks a lot Dave.

 

Cheers

linnyuk
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-05-2019

Re: Plusnet Hub One - Firmware update

Hi Dave

 

The update has still not been pushed out to me.  Could you please look into this further for me.

 

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Plusnet Hub One - Firmware update

Hi @linnyuk

As it looks like you're on a very old firmware version I've re-added your router onto the hardware component on your account and I'd now recommend doing a factory reset of your router by pushing a paperclip into the reset pinhole at the back for 20 seconds. You should then see the firmware update within 48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
linnyuk
Hooked
Posts: 5
Thanks: 2
Registered: ‎03-05-2019

Re: Plusnet Hub One - Firmware update

Thanks Anoush.  I've reset my router so will look out for it updating.

Cheers

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,273
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Registered: ‎21-04-2017

Re: Plusnet Hub One - Firmware update

Cool.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team