cancel
Showing results for 
Search instead for 
Did you mean: 

Dead Router

FIXED
Dahlie
Browser
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Dead Router

Hi,

My Plusnet fiber router is completely dead. I've only had it a few months, but returned to my property to find all its lights off. I've turned it on and off, unplugged it and plugged it back it in, tried it in a different socket, checked the original socket and tried resetting it.

I tried calling but the queue is always very long and live chat never seems to be available when I try to use it. 

Hoping someone can help.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Dead Router

Fix

Sorry to hear this and thanks for getting in touch.

I've ordered you a replacement now which you should receive within the next few days.

If you need any further assistance please feel free to let us know.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Dahlie
Browser
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Re: Dead Router

Thank you for such a speedy and efficient response.

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Dead Router

No problem.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet