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Dead Router

FIXED
Dahlie
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Dead Router

Hi,

My Plusnet fiber router is completely dead. I've only had it a few months, but returned to my property to find all its lights off. I've turned it on and off, unplugged it and plugged it back it in, tried it in a different socket, checked the original socket and tried resetting it.

I tried calling but the queue is always very long and live chat never seems to be available when I try to use it. 

Hoping someone can help.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,544
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Dead Router

Fix

Sorry to hear this and thanks for getting in touch.

I've ordered you a replacement now which you should receive within the next few days.

If you need any further assistance please feel free to let us know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Dahlie
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Re: Dead Router

Thank you for such a speedy and efficient response.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,544
Thanks: 10,224
Fixes: 1,596
Registered: ‎21-04-2017

Re: Dead Router

No problem.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet