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Dead Router

FIXED
Dahlie
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Dead Router

Hi,

My Plusnet fiber router is completely dead. I've only had it a few months, but returned to my property to find all its lights off. I've turned it on and off, unplugged it and plugged it back it in, tried it in a different socket, checked the original socket and tried resetting it.

I tried calling but the queue is always very long and live chat never seems to be available when I try to use it. 

Hoping someone can help.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,312
Thanks: 6,877
Fixes: 1,143
Registered: ‎21-04-2017

Re: Dead Router

Fix

Sorry to hear this and thanks for getting in touch.

I've ordered you a replacement now which you should receive within the next few days.

If you need any further assistance please feel free to let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dahlie
Newbie
Posts: 2
Thanks: 1
Registered: ‎13-05-2019

Re: Dead Router

Thank you for such a speedy and efficient response.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,312
Thanks: 6,877
Fixes: 1,143
Registered: ‎21-04-2017

Re: Dead Router

No problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team