Plusnet Hub One - Firmware update
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Plusnet Hub One - Firmware update
16-02-2019 11:13 PM
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Hi Plusnet community, I've had a Plusnet Hub One for the last year or so but I've never actually been provided with an update to my router. This hasn't ever been an issue but I have recently set up a Steam Link in my house and it appears to struggle a little with stuttering.
Would it be possible for the latest firmware to be pushed out to my router please? I am currently using...
- Firmware Version: 4.7.5.1.83.8.226 Last updated Unknown
Re: Plusnet Hub One - Firmware update
18-02-2019 9:21 AM
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Re: Plusnet Hub One - Firmware update
20-02-2019 4:29 PM
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@Bashy123, that's a really old firmware build which suggests there's some problem communicating with your router. I've re-registered the device at this side. Are you able to carry out a factory reset by inserting something into the pinhole at the rear of the device until the status light flashes green?
Hopefully within a day or two of doing this, you'll see the newest firmware build pushed to you.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Hub One - Firmware update
20-02-2019 4:42 PM
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I will happily do this when I am home from my work tonight. Is there an easy way for me to export my tcp/udp mappings/DMZ/any other settings to reimport once the update is done? Or should I just take a note of what I've done and re-apply once the update has been pushed through?
Re: Plusnet Hub One - Firmware update
20-02-2019 5:11 PM
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I would wait until the update is complete before reimporting/reconfiguring any of your settings. It could be something specific to your config that's blocking the communication.
If you give me a nudge once the factory reset is complete then I may be able to force things through earlier to minimise the inconvenience.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Hub One - Firmware update
20-02-2019 8:18 PM
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Hi Bob,
I've just completed the Factory Reset of my router now. I couldn't see the button on the back/top or bottom but I have done this through the Plusnet Hub Manager. Please let me know if you are able to push this through to me, thanks.
Re: Plusnet Hub One - Firmware update
20-02-2019 8:24 PM
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Thanks, your router's going for a reboot now to apply the update.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet Hub One - Firmware update
20-02-2019 8:55 PM
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Hi Bob,
Thanks, that looks as though this is now running Firmware 4.7.5.1.83.8.263, which I assume is the newest version available for my router. I will test to see if this has resolved my issue.
Thank you
Re: Plusnet Hub One - Firmware update
03-05-2019 9:50 AM
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HI
Could I please get the latest update pushed to my router.
I'm currently on 4.7.5.1.83.8.226.
Thanks
Re: Plusnet Hub One - Firmware update
03-05-2019 11:21 AM
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Hi @linnyuk - Thanks for getting in touch. I've requested this for you and our Products team should have this completed within the next 2/3 working days.
Best wishes
Dave
Re: Plusnet Hub One - Firmware update
03-05-2019 11:24 AM
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Thanks a lot Dave.
Cheers
Re: Plusnet Hub One - Firmware update
13-05-2019 9:33 AM
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Hi Dave
The update has still not been pushed out to me. Could you please look into this further for me.
Thanks
Re: Plusnet Hub One - Firmware update
13-05-2019 12:09 PM
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Hi @linnyuk
As it looks like you're on a very old firmware version I've re-added your router onto the hardware component on your account and I'd now recommend doing a factory reset of your router by pushing a paperclip into the reset pinhole at the back for 20 seconds. You should then see the firmware update within 48 hours.
Re: Plusnet Hub One - Firmware update
13-05-2019 1:39 PM
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Thanks Anoush. I've reset my router so will look out for it updating.
Cheers
Re: Plusnet Hub One - Firmware update
13-05-2019 1:42 PM
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