PlusNet Hub one crashing
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Re: PlusNet Hub one crashing
09-03-2020 4:43 PM
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What would of been causing it to be so low over the last few days?
Cheers.
Re: PlusNet Hub one crashing
10-03-2020 12:27 PM
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Hi Andy, it's difficult to advise definitively what the drop was caused by unless a line test shows a fault.
It's good to see your speeds are starting to climb back up again though.
Re: PlusNet Hub one crashing
10-03-2020 1:59 PM
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I’ll continue monitoring it for now.
Cheers.
Re: PlusNet Hub one crashing
13-03-2020 4:50 AM
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My router is still going off. Would you mind checking my line please.
Are these drops still within an acceptable amount?
Thanks.
Re: PlusNet Hub one crashing
13-03-2020 3:11 PM
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Afternoon Andy, sorry for the delay. Line tests aren't showing any issues but we can see your line is dropping frequently:
Can you respond to your ticket Here or the text we've sent with some availability when you will be free for another visit?
Re: PlusNet Hub one crashing
13-03-2020 3:39 PM
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I’ve just got off the phone from yourselves. WE have agreed to monitor it till this coming Monday.
12 drops in 7 days is still a lot but it’s been better than it has been and my speed is far better than before.
Drops appear to be during the night/early morning which is very strange and as you just said you can’t see a fault but obviously still is one.
Andy.
Re: PlusNet Hub one crashing
13-03-2020 3:41 PM
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Re: PlusNet Hub one crashing
17-03-2020 4:48 PM
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Thanks for your help today.
This morning I was getting speed in the high 40s 48-49Mbps.
This afternoon for the last couple of hours I’m getting 28-29Mbps.
Do you know why I’ve dropped 20meg?
Cheers.
Re: PlusNet Hub one crashing
18-03-2020 11:16 AM
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Hi Andy, sorry for the delay and no problem thanks for your time on the phone yesterday. Our testing is still showing your router's getting a speed of 55.5mbps with no drops over the last 3 days.
Were you testing on a wired or wireless connection, and was there anything else using the internet at the time?
Cheers -Anoush
Re: PlusNet Hub one crashing
18-03-2020 2:10 PM
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I was on a wired connection.
Speaking to one of my neighbours last night he’s been having big problems to and had BT out yesterday.
My speed this morning was bang on 45Mbps.
Andy.
Re: PlusNet Hub one crashing
18-03-2020 2:16 PM
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