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BT Smart Hub 6 Special Characters

HeadWallBang
Newbie
Posts: 1
Registered: ‎30-05-2018

BT Smart Hub 6 Special Characters

Just for info - The BT Smart Hub 6 will not accept these special characters:

"*,=/:[\]<>?`$#&().

to be used in the broadband password, and worse, the error message gives no clue to this. The solution is to change the password first using the old Plusnet Hub, both on the server and the hub (to serve as a fall-back).

After a deal of frustration I found the following two threads:

https://community.plus.net/t5/Broadband/BT-Home-Hub-6-Smart-Hub-on-PlusNet/td-p/1349153/page/8

https://community.bt.com/t5/Home-setup-Wi-Fi-network/BT-Smart-Hub-HH6-DNSOmatic-setup/td-p/1702696 (note that I saw no content in my error message)

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,549
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: BT Smart Hub 6 Special Characters

Cheers for posting as I've noticed some of the regulars here and no doubt others too like to use a Smart Hub with our services.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team