strCustActivationDate
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strCustActivationDate
31-08-2020 3:29 PM
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Is this just a broken bit of coding or is it just my order?
I noticed the same error back in 2019, but that person's order had to go through manually.
"Current step.
ACTIVATING YOUR LINE
Broadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens."
Can customers alter the date?
Can someone in Plusnet tell me the value of $strCustActivationDate, which I assume is what the above code should be?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
Re: strCustActivationDate
03-09-2020 3:16 PM
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Thanks for your post @cbcadmin and apologies for the delayed response.
From what I can see the orders are complete now and you're online.
Let us know if there's anything else we can help with
Re: strCustActivationDate
03-09-2020 3:47 PM
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I love the way you avoid answering questions.
Yes, my router finally arrived half hour after you took over my phone line. Quite why these can't be sent out a couple of days before activation is beyond me.
Had to wait in a queue listening to musac on the phone line because you hadn't activated the broadband. This is the third or fourth time I have had to do this. It seems you wait for the customer to contact you before you activate the line.
Website just sits there when I try to order a fixed IP. Luckily I have a noIP account, so I can access my webcam.
In all not a great experience for a "new" customer, but perhaps I expect too much?
Keef- Sheerness Kent UK - Vodafone FTTP via THG3000 & Three via ZTE MF286D
Previously - NowTV, John Lewis, Shell Energy, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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