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Upgrade to unlimited fibre extra

Ichief
Dabbler
Posts: 17
Thanks: 1
Registered: ‎24-01-2023

Upgrade to unlimited fibre extra

Hi
On 11 February I upgraded my Adsl to unlimited fibre extra and they gave 17 February date for new service but still nothing
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,761
Thanks: 5,229
Fixes: 420
Registered: ‎30-06-2016

Re: Upgrade to unlimited fibre extra


Moderator's Note

This topic has been moved from Full Fibre to My Orders

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csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 387
Thanks: 151
Fixes: 28
Registered: ‎01-12-2020

Re: Upgrade to unlimited fibre extra

Hi there!

 

Thanks for reaching out over the forums, hope you're doing ok today Smiley 

 

I've checked over your order and the date we requested from our suppliers was the 17th Feb but this was changed to the 23rd as they need to go out and complete the work at the exchange & cabinet. Once your service is up & running we'll let you know!

 

The new contract won't switch over until everything is confirmed active.

 Curtis Smith
 Plusnet Help Team