Upgrade to unlimited fibre extra

[#1]

Hi
On 11 February I upgraded my Adsl to unlimited fibre extra and they gave 17 February date for new service but still nothing

[#2]

Moderator's Note

This topic has been moved from Full Fibre to My Orders

[#3]

Hi there!

Thanks for reaching out over the forums, hope you're doing ok today  

I've checked over your order and the date we requested from our suppliers was the 17th Feb but this was changed to the 23rd as they need to go out and complete the work at the exchange & cabinet. Once your service is up & running we'll let you know!

The new contract won't switch over until everything is confirmed active.