Switching today phone line down for 4 hours?
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Switching today phone line down for 4 hours?
12-03-2018 6:17 PM
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Is there anyway I can get an update on what's happening? I can handle a delay but I would at least like to know where I stand.
Thanks
Re: Switching today phone line down for 4 hours?
13-03-2018 11:55 AM
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I spoke with someone called Jason on live chat yesterday who assured me my service would be live by midnight.
Here we are, 12 hours past the deadline and I still have no phone or internet!
Pretty poor in this day and age where internet is more of a necessity than a luxury but you can be left without a service just because you switch suppliers. Just about every aspect of our lives relies on internet connectivity, even my energy supplier insists I deal with my account online, my tv entertainment is via internet connection, heck even my doctors prescription is ordered online nowadays!!!
I have opened a support ticket which stated average response times of 14 hours!!!
I may just go grovelling back to Sky yet!
Re: Switching today phone line down for 4 hours?
13-03-2018 12:54 PM
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Hi @sturose
Thanks for getting in touch. Sorry to hear that this has been delayed.
I've flagged this with one of my colleagues who will update you accordingly.
Best Wishes,
Dave
Re: Switching today phone line down for 4 hours?
13-03-2018 2:58 PM
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I have read that this can sometimes be due to the migration process so I can wait a further 24 hours or so to see if this is resolved. We mainly use mobiles anyway but the landline is required for certain people to contact us.
I'll check again tomorrow.
Re: Switching today phone line down for 4 hours?
13-03-2018 6:34 PM
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A move away from Sky involves messing with your phone line in the exchange - there is some possibility that process went wrong. Try dialling 17070 and confirm that you have the right phone number.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Switching today phone line down for 4 hours?
13-03-2018 7:40 PM
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If I try to answer my home phone it continues to ring both through my mobile and my landline.
If it's not rectified by tomorrow I'll have to raise a ticket.
Re: Switching today phone line down for 4 hours?
14-03-2018 12:39 PM
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Hi there. Sorry to hear your phone service doesn't work.
Our tests are showing a potential fault at the exchange on Openreach equipment.
I've raised this through to our suppliers now and I'll update your ticket with more info.
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