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Missing Order

carlcaulkett
Grafter
Posts: 34
Thanks: 2
Fixes: 1
Registered: 25-07-2016

Missing Order

Hello, I have been dealing with BenB on this matter but he does not appear to be around today. I signed up for a broadband service last Sunday but, despite the money for the first month and a new line leaving my bank account, I did not receive a welcome email. I made contact with BenB and slowly it emerged that my order cannot be traced. Ben asked me to supply the telephone number I used to place the order but I'm not sure if he has read that email. Can ask that someone else can step in and sort out this matter, because I was told that my broadband would be up and running on August 16th, but with this delay I am not confident that this will happen.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Missing Order

Hi, Ben is away from work for a few days but I'm happy to take over.

 

Can you PM me with the phone number please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team