How long does it take to "check the line" and "place the order"

[#1]

I had to have an engineer come out and verify that I had an actual phoneline in my house before I could sign up for broadband.

After Openreach confirmed that I did have I phoneline and that it was working correctly a few days ago my PlusNet account shows that we are still "checking your line" and haven't yet "placed your order"

I have received my router and my landline is working.

How long does this normally take as my current mobile broadband contract is about to expire

Many thanks

[#2]

Hi @AndySim 

Welcome to the Forums! 

I looked into this for you, and I'm really sorry to say that the Broadband order had not been placed. 

I've done this for you now. 

Please see this ticket for updates. 

Kind Regards,

MoR

[#3]

Many thanks MasterOfReality for your quick response and prompt action.

Hope you have a great day!

Thanks again!