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How long does it take to "check the line" and "place the order"

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AndySim
Newbie
Posts: 2
Registered: ‎14-09-2018

How long does it take to "check the line" and "place the order"

I had to have an engineer come out and verify that I had an actual phoneline in my house before I could sign up for broadband.

After Openreach confirmed that I did have I phoneline and that it was working correctly a few days ago my PlusNet account shows that we are still "checking your line" and haven't yet "placed your order"

I have received my router and my landline is working.

How long does this normally take as my current mobile broadband contract is about to expire

 

 

Many thanks

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 540
Thanks: 132
Fixes: 27
Registered: ‎26-03-2018

Re: How long does it take to "check the line" and "place the order"

Hi @AndySim 

 

Welcome to the Forums! 

 

I looked into this for you, and I'm really sorry to say that the Broadband order had not been placed. 

 

I've done this for you now. 

 

Please see this ticket for updates. 

 

Kind Regards,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
AndySim
Newbie
Posts: 2
Registered: ‎14-09-2018

Re: How long does it take to "check the line" and "place the order"

Many thanks MasterOfReality for your quick response and prompt action.

Hope you have a great day!

Thanks again!