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Engineer not arrived

Posts: 1
Registered: ‎23-07-2021

Engineer not arrived

My engineer hasn't arrived even though I was told at point of purchase an engineer was not needed. I was given an AM time slot 0800/1300 I unfortunately will not be home after 1330 and there will be nobody here should he decide to turn up.  

What happens or what should I do?

Aspiring Legend
Posts: 12,673
Thanks: 4,029
Fixes: 162
Registered: ‎24-02-2012

Re: Engineer not arrived

@AlanBrookes If you were told an engineer wasn't required, why are you expecting one?

Are you merely changing ISP? If so, and you already have a phone line, the engineer should not need access to your property - all work is external.

Posts: 28,618
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Registered: ‎11-01-2008

Re: Engineer not arrived

Moderators Note

This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Aspiring Pro
Posts: 289
Thanks: 23
Fixes: 6
Registered: ‎11-04-2021

Re: Engineer not arrived

This is what winds me up about booking appointments with guys like Engineers and that, they always say "Between such and such a time", you can never pin them down to exactly what time they're coming! Proper annoying IMO, especially when I often have to pop out and do stuff like shopping and that.


Do you see? Cheesy