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Broadband not active.

FIXED
pjskip
Newbie
Posts: 2
Registered: ‎07-02-2020

Broadband not active.

Phone and broadband transfered from BT and should be active today.

received email and text saying phone transfer now complete.

Broadband deactivated from BT and received email from plusnet saying new broadband service now active and connect router.

Router still showing orange light so obviously not been activated.

Not a good start to our relationship

3 REPLIES 3
Shep41
Seasoned Pro
Posts: 466
Thanks: 178
Fixes: 6
Registered: ‎31-05-2017

Re: Broadband not active.

Fix
It can take anytime upto midnight to activate.
pjskip
Newbie
Posts: 2
Registered: ‎07-02-2020

Re: Broadband not active.

Thanks for that, seems stupid to send and email telling me its activated and enjoy using when I cant for another 12n hours, I'm beginning to regret this switch

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: Broadband not active.

Welcome aboard, just to confirm it can take anytime up to midnight for the broadband order to complete in the supplier system triggering your account to activate and you to receive the email advising your broadband is ready to use, so if you've received that email then the order should already be completed and simply waiting longer likely isn't going to get you online I'm afraid. 

I'm not in the office so I can't check your line but if you're still not up and running, is the orange light flashing or steady?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet