140£ reward card

[#1]

Hello
I've been seeing a bunch of complaints about reward cards not being issued etc
I have signed up to Plusnet with the 140£ reward as part of the package but I can't see it mentioned anywhere, email correspondence or contract. Can't find anything about it on my online account either. All I want to ask is for Plusnet staff to check my account for evidence of my eligibility to receive the 140£ reward.

Thank you

[#2]

Hi @jswcmba,

Welcome to the Community!

Can I just check when your broadband went live, as this may be linked to why you've not heard from the team about this.

Rach

[#3]

Hi Rach
Thank you for the reply
My broadband only went live yesterday and I am aware of the 10 days that it might take to receive the email. I just wanted someone to verify that, in fact, my account states I am due the voucher since there's no mention of it anywhere on email or my costumer account.

Thank you

[#4]

Hi @jswcmba 

I'll send over a Private Message so we can chat further.

Linzi 

[#5]

I have also just signed up for Full Fibre 145 because I was offered Amazon Card plus £140 reward card. However, I no longer see any mention of the Amazon Card and the £140 reward card, on my Contract docs, that encouraged me to switch from BT in the first place. I am still awaiting a reply from Plusnet Support regarding this problem. Very frustrating as if I dont get it I may decide to withdraw. 

[#6]

Hi @dgf 

I'll send over a Private Message so I can grab a few details.

Linzi 

[#7]

Hi j just wondered if you could also help me. I've signed up and all installed (probably the fastest) I've ever had, but i can't seem to find any information on the £140 voucher. It's only been a few days but it seems people are having to contact about it. Thank you

[#8]

Hi , welcome to the forum

Has it been more than 10 working days from been active ?

From the Faq "You'll normally receive this within 10 working days of your service being activated."

https://www.plus.net/help/my-account/reward-cards-and-cashback/

[#9]

Hi thank you for your reply. No it's not been 10 days yet but as I said I just couldn't find anything about it.

[#10]

I think how this works at the moment, the cashback information is only seen during the order journey, (no email is sent confirming the cashback , when you receive your order confirmation email(s))

You should then hear about your cashback approx 10 working days after going live.

[#11]

I see your PM. However, I dont know how to reply to it. There is no Reply Tab

[#12]

Morning @dgf 

If you click the title of the message, this will load the full message, and you should then see the option to reply.

Linzi 

[#13]

Hi,

I should have added that my initial Application online failed . I only noticed this as the Payment of £24.99 was showing as Pending on my Bank Account. When I phoned about this it was insisted that I had to re-apply whilst on the phone. Unfortunately this phone application resulted in me not getting the Amazon Card and £140 reward card attached to my Account. I then momentarily had two Plusnet Payments Pending on my Bank Account. Hopefully it will be sorted today otherwise.......

Regards

[#14]

I've responded to your Private Message @dgf 
Feel free to message me directly again if you need any further support.

Linzi