no Gift card for new customers

[#1]

Hi everyone,
I joined Plusnet last month, and friends assured me that I would definitely receive a gift card worth at least £80. This was also mentioned during the advertising, so I was really looking forward to it.
However, so far I’ve only been offered some products that don’t even require signing up for Plusnet, like laundry capsules, and honestly, it feels a bit disappointing and unfair.
Could someone kindly explain why this is happening? I’d really appreciate any clarification.

[#2]

How long has your service been active?

Did you sign up direct or via a third party price comparison site?

Not all products offer gift cards.

[#3]

I’ve been using the service for about three weeks and honestly felt excited about the idea of gift cards. I registered directly through the website (PlasNet, I think) after looking at several options.

It seems my type of subscription doesn’t include them, which is a bit disappointing. Well, I guess that’s just another experience.

Next time, I’ll only work with those who can confirm their promises in advance, since prices and conditions are more or less the same everywhere.

[#4]

One should not presume it does not qualify.  You can either call support during office hours or wait for staff member here to gather your details.

[#5]

Hi @Vika 

Welcome to our community.

I'd love to clear up any confusion about your eligibility.

I will need some details to check this, so I've sent you a private message to your community inbox.

Lesley

[#6]

Heya @Vika, I have had a look into your order and sent you an email with what I have found.