Still have an issue with account change.

[#1]

You recently tried to resolve an isse I had with a package change I still feel that we are out of pocked, not by much but I just dishartend that it has not been resolved and that you actually think that we will be happy without any compensation.

I'd like a way of wrting to you about the issue rather than using the phone as I stuffer from a rabbit in the headlights when talking to someone over a phone.

☹️

[#2]

Hiya @Gdog, thanks for getting in touch. I'm sorry for the delay in getting to your post. 

I'm sorry to hear of the problems that you faced and that this isn't resolved, I can certainly understand you feeling disheartened and I'd like to help get this sorted for you

I have created a ticket on the account here for you with a further response: https://www.plus.net/wizard/?p=view_question&id=225012741 and if you add a reply on ticket, just let me know on here and I can get that picked up for you