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Still have an issue with account change.

Posts: 4
Registered: ‎27-04-2022

Still have an issue with account change.

You recently tried to resolve an isse I had with a package change I still feel that we are out of pocked, not by much but I just dishartend that it has not been resolved and that you actually think that we will be happy without any compensation.

I'd like a way of wrting to you about the issue rather than using the phone as I stuffer from a rabbit in the headlights when talking to someone over a phone.


Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Still have an issue with account change.

Hiya @Gdog, thanks for getting in touch. I'm sorry for the delay in getting to your post. 


I'm sorry to hear of the problems that you faced and that this isn't resolved, I can certainly understand you feeling disheartened and I'd like to help get this sorted for you Smiley


I have created a ticket on the account here for you with a further response: and if you add a reply on ticket, just let me know on here and I can get that picked up for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team