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Cannot pay bill online or over phone

rosiegee
Dabbler
Posts: 10
Registered: ‎28-10-2020

Cannot pay bill online or over phone

I have tried 5 times to pay my bill online and keep getting the error message “Sorry we are not able to complete this request at the moment. Please try later”

I called Plusnet and was told that they are getting the same error message so can not take payment over the phone or set up a direct debit.

So how am I supposed to pay?Huh
2 REPLIES 2
rosiegee
Dabbler
Posts: 10
Registered: ‎28-10-2020

Re: Cannot pay bill online or over phone

Please can someone help with this...

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,592
Thanks: 10,325
Fixes: 1,602
Registered: ‎21-04-2017

Re: Cannot pay bill online or over phone

Hi there,

I'm really sorry for the difficulties you've had paying your bill and apologies for the delayed response.

I can see you've since rang us again and we've got you sorted this time.

If you have further issues though feel free to let me know. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet