Hi @ pkw,
Thanks for getting in touch.
I'm pleased that your issue has been resolved over the phone and apologise for our late response here, our social media pages are not instant response channels as we often have to investigate queries in time order and an earlier response was not possible. I know you prefer not to phone call in however you did do the right thing this time by calling us.
If you require any further assistance, please let us know.
Thanks - LF