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Overcharged

Rising Star
Posts: 156
Thanks: 22
Fixes: 1
Registered: ‎14-04-2017

Overcharged

I was overcharged for my fibre broadband package this month. The bill was generated on 11/01 but I only now noticed it. Could support staff please look into this. Thanks.

5 REPLIES 5
Rising Star
Posts: 156
Thanks: 22
Fixes: 1
Registered: ‎14-04-2017

Re: Overcharged

Could somebody from PN get back to me so that I can PM my details? The chat is offline at the moment and I really dislike calling CS if I can avoid it. Thanks.

Rising Star
Posts: 156
Thanks: 22
Fixes: 1
Registered: ‎14-04-2017

Re: Overcharged

Ok, all sorted, ended up calling PN.

Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Overcharged

Hi @ pkw,

 

Thanks for getting in touch.

 

I'm pleased that your issue has been resolved over the phone and apologise for our late response here, our social media pages are not instant response channels as we often have to investigate queries in time order and an earlier response was not possible. I know you prefer not to phone call in however you did do the right thing this time by calling us.

 

If you require any further assistance, please let us know.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Rising Star
Posts: 156
Thanks: 22
Fixes: 1
Registered: ‎14-04-2017

Re: Overcharged

Thanks @LordFoul .

Can I just mention that I was talking about the support chat on PN website, not social media.

 

Plusnet Help Team
Plusnet Help Team
Posts: 39
Thanks: 11
Fixes: 6
Registered: ‎18-06-2018

Re: Overcharged

- nHi @ pkw,

 

Thanks for the feedback and this will be provided to the relevant team.

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team