No confirmation of renewal
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No confirmation of renewal
22-06-2020 11:00 PM
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I renewed my contract back on the 22/4/20 at £19.99 fully inclusive Broadband and phone line rental, in order that my monthly bill wouldn't increase at the end of contract. To my horror, I received an email on the 21/6/20 stating that my next bill would be £29.88. Looking back, it appears that no acknowledgement was sent/received regarding my renewal. I have renewed again yesterday, and this time it seems as though you are accepting my renewal. Please can you confirm that I will NOT be billed for £29.88, but only for the £19.99 that it should have been?
Many thanks, Simon
Re: No confirmation of renewal
24-06-2020 3:33 PM
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Thanks for getting in touch @rupert691
I've looked into this for you and I've added a reply onto a support ticket you can view by going here: https://www.plus.net/wizard/?p=view_question&id=203127925 let us know if there's anything else you'd need help with
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