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No confirmation of renewal

Posts: 1
Registered: ‎22-06-2020

No confirmation of renewal

I renewed my contract back on the 22/4/20 at £19.99 fully inclusive Broadband and phone line rental, in order that my monthly bill wouldn't increase at the end of contract. To my horror, I received an email on the 21/6/20 stating that my next bill would be £29.88. Looking back, it appears that no acknowledgement was sent/received regarding my renewal. I have renewed again yesterday, and this time it seems as though you are accepting my renewal. Please can you confirm that I will NOT be billed for £29.88, but only for the £19.99 that it should have been?

Many thanks, Simon

Community Gaffer
Community Gaffer
Posts: 26,570
Thanks: 10,286
Fixes: 1,600
Registered: ‎21-04-2017

Re: No confirmation of renewal

Thanks for getting in touch @rupert691 

I've looked into this for you and I've added a reply onto a support ticket you can view by going here: let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi