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New Account

waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

New Account

Hi there,
Hope i've posted this in the right area.
I signed up for BB and Phone on Tuesday and was just wondering when I might expect to be told a date when my service will be transfered to Plusnet?
Also do I need to notify Talk Talk?
I've heard that if I do they will cut me off but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us."
Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."

But I already paid for a month by Credit Card when I signed up.
Just a bit confused about the above so would appciate some clarification, Thanks.
Regards,
Wayne
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,759
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: New Account

Hi there and welcome to the forums,
Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.
Quote
Also do I need to notify Talk Talk?

You don't need to, but I do always advise contacting the losing provider.
Quote
But I already paid for a month by Credit Card when I signed up.

The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.
I hope that clears things up, please let me know if not! Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Hi Adam,
Quote
Hi there and welcome to the forums,

Thanks.
Quote
Some manual checks need to be done against the line so I'll see if I can flag someone up to do that now for us, with that in mind we should have an answer for you within 24 hours.

OK, Thanks for that.
Quote
The payment you've made is for the set up fee and the first month of line rental, so the first month of broadband is what's billed after activation.

Was free setup as I understand it, line rental and broadband is that a sepate amount? I understood it was to be £19.48 per month for both?
Regards,
Wayne
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New Account

Hi there,
Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).
Hope that clears things up for you.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Hi Matt,
Quote
Just checked on the invoice and it's for £19.48 so includes your first month's line rental and first month's broadband (don't worry, you'll not pay the second month's broadband until a month after the broadband activates).

OK Thanks for that, any news on the activation date yet?
One other thing, does the 10GB limit apply to downloads and uploads or just downloads?
Regards,
Wayne
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: New Account

Uploads and downloads
Community Veteran
Posts: 26,435
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: New Account

... and remember that usage between midnight and 8am is totally free so save your big downloads till then if possible.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: New Account

I've just asked one of our provisioning agents to take a look at the account for you, there should be an update on there soon.
kdoug007
Grafter
Posts: 510
Registered: 17-05-2012

Re: New Account

wayne im a  newbie  of  4  weeks now..  and  was  with BT..
    THE  BOX    ARRIVED WITH ROUTER...
i  sat back with a  cuppa  and  read the  liitle  booklet..
  was  so  easy to understand  and  did  what it  said  word by  word...
  im  not  that clever ,, but  wow!  IT WAS ALL  UP AND  RUNNING..
  SO  QUICK  , ITS  FANTASTIC
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: New Account

Hi waynemorrell,
Quote from: waynemorrell
... but on your website it says "If you haven't already, you'll need to let your current broadband and phone provider know you're moving to us."
Another thing is on the same page it says "We'll take your first monthly payment 1 month after your service becomes active."

I can't see those statements, could you post a link please?
Jojo Smiley
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Quote from: Oldjim
Uploads and downloads

OK Thanks.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Quote from: jelv
... and remember that usage between midnight and 8am is totally free so save your big downloads till then if possible.

OK didn't know that, thanks.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Quote from: Matt
I've just asked one of our provisioning agents to take a look at the account for you, there should be an update on there soon.

Have been given a date now, well actually 2, one e-mail quoted 06/07 and another 07/07, so guess all will be done by 07/07.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Quote from: kdoug007
wayne im a  newbie  of  4  weeks now..  and  was  with BT..
    THE  BOX     ARRIVED WITH ROUTER...
i  sat back with a  cuppa  and  read the  liitle  booklet..
  was  so  easy to understand  and  did  what it  said  word by  word...
  im   not  that clever ,, but  wow!  IT WAS ALL  UP AND   RUNNING..
   SO  QUICK  , ITS  FANTASTIC

OK, thanks but actually im using my own router so will have to reprogram it with the Plusnet details when the time comes but dont anticipate any problems.
waynemorrell
Grafter
Posts: 42
Registered: 21-06-2012

Re: New Account

Quote
I can't see those statements, could you post a link please?
Jojo Smiley

Its here, https://portal.plus.net/index_portal.html?home=login
Although I suspect its not visable to everyone so I have attached a screenshot to this message.
jim:green image removed because it contains your email address mod:end